Please note that preorder dates are estimated shipping dates and all preorders will ship within approximately 7-21 days business days of the preorder estimated shipping date. All preordered items are made to order. If an unexpected delay arises, we will communicate this to customers immediately. Dana Chantal is not responsible for delays due to postal services. We will not cancel or refund preorders as the product has been already produced. Also, please be aware, that if you purchase preordered styles and in-stock styles within the same order, the full order will ship out together. If you would like to receive the in-stock styles in advance, we advise you to order separately. This will allow you to cover all shipping fees and for in-stock items to ship right away.

We will ship your entire order together as we do not partially fulfill any orders. The order will ship on, or before, the date specified within the preorder style's title and description. If you ordered multiple preorder styles that have multiple shipping dates, the order will ship at the later specified preorder shipment date.

Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available. We create unique custom one-of-a-kind pieces to keep our customers exclusive and to stand out unapologetically.

Here at Dana Chantal we currently do not offer any personal styling services. We create custom unique one-of-a-kind designs that'll give you more than one way to give different styling options.

No, we currently do not accept custom orders at Dana Chantal. Our collections are carefully curated and designed with our unique aesthetics and style, which we believe truly reflect the essence of our brand.

We know things happen but unfortunately we aren’t responsible for lost or stolen packages. All customers receive tracking and carrier information which can be used to track their package or to contact the carrier directly to file a claim for a lost or stolen package. Customers are responsible for filing lost or stolen claims with the carrier. D.Chantal is not responsible for lost or stolen packages and does not file any claims on behalf of the customer.

We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country.