OUR POLICIES

Dana Chantal was founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience.

We conduct business according to the same values and we know that the better our service, the more customer loyalty we enjoy.

Our store policies are detailed below. Please have a look at them and contact us if you want to learn more.

SHIPPING POLICY

SHIPPING | DOMESTIC

All styles ship within 1-2 business days unless another ship date is specified within the style's title and/or description. If you do NOT see a later date referenced, your order will ship immediately!

Orders are processed 5 days a week this does not include weekends or holidays.

All orders are shipped via USPS or UPS with a tracking number emailed to the customer upon shipment.

We are not responsible for any packages lost, stolen or delayed by the postal service.

SHIPPING | INTERNATIONAL

International orders are shipped via USPS or UPS. Tracking information is available for International orders. Any custom fees or taxes associated international orders are the responsibility of the customer. Please note that customs authorities require us to state the value of the item directly onto the package.

All styles ship within 1-2 business days unless another ship date is specified within the style's title and/or description. If you do NOT see a later date referenced, your order will ship immediately!

Orders are processed 5 days a week this does not include weekends or holidays.

We are not responsible for any packages lost, stolen or delayed by the postal service.

RETURNS AND REFUNDS

NO RETURNS OR EXCHANGES. ALL SALES ARE FINAL.

If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Dana Chantal must be notified within 2 days of delivery.

Any damages or wrong items reported after this grace period will be ineligible for return.

IMPORTANT:

We do require photos of the original packaging to confirm if the style(s)were damaged in transit.

Without this, we cannot approve a damage request!

CLICK HERE TO COMPLETE THE RETURN FORM

PRIVACY AT DANA CHANTAL

Your privacy is important to us here at DanaChantal.com and we are dedicated to protecting your privacy.

We will NOT sell or disclose any information that identifies you to a third party without your prior approval.

We may use the information we collect to periodically notify you about new services or

special offers we think you'll find valuable.

If you receive email from us and would rather not receive this information,

you may unsubscribe by clicking on the link indicated in our email notices.

Dana Chantal does not sell, trade or rent your personal information to others.